Category: Marketing

Customer Support procedures are the basics for Customer Success

There’s two types of blogposts I write; sharing experience I have been chewing on for a long time or a sudden rant about an annoyance. […]

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When bad press really is bad press

There’s this saying that there’s no such thing as bad publicity. Although I do agree that the only thing worse than being talked about is […]

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Starting a User Community – what platform to choose?

If your company’s tagline is ‘joint innovation’ and being ‘as close as possible to the customer‘ is your goal, a user community forum seemed to […]

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Marketing in Stealth Mode

Three weeks into my new role as Head of Marketing at D Square it’s time to share my first experiences and findings. First of all […]

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A New Challenge

Prologue Today I started a new challenge. It’s quite fair to say this could count as the start of the IV-th episode of my career. […]

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Influencer Marketing for Dummies

What the hell is this new buzzword Influencer Marketing and who is that Influencer here? Haven’t we had enough self-labeled titles? Heck I even call […]

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Snowflakes and Buzzword Bingo

It’s been a while but I’m back with another marketing rant! Some of you may already know my Fooled By Marketing Metrics which is probalbly a series I am […]

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My FREE email address is also MY free email address

Yes, I am using GMAIL as provider for my professional conversations. I also have a hansdeleenheer.com account which I only use for really really important […]

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Why quantifying Social Media is a bad idea

This is one I have been struggling with a lot and still am. I feel that a lot of people around me have the same […]

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The price of Independence

This morning I read a very nice article by Federica Monsone (A3 Communication, UK) on Product Reviews by Independent writers. In her article she gives […]

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Stop bitching! It might help you

So a few weeks ago I wrote this great story about Jawbone going the extra mile and replacing my Jawbone UP which I have broken […]

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Why Community is not Marketing

Ok, I’ll admit. It’s a controversial title but what it comes down to is why I feel that running a professional community is different from […]

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